FAQs

Q: Can you put my picture on a (cup, shirt, anything)?

A: The short answer is...probably. The long answer involves several variables, the most important being the quality of the picture you send us. Since this would most likely be a custom job with custom pricing we strongly recommend that you message or email us with your idea. We'll be happy to work with you and do the best we can! If we don't think it's a good idea, we'll let you know.

Q: Can you still make me a metal sign?

A: Unfortunately, we made the tough decision to sell our plasma table and powder coating equipment in 2021 and are no longer able to make those items.

Q: How long does it take you to make a (cup, shirt, cutting board)?

A: To be honest, this is a somewhat loaded question. "The time it takes" includes a lot of different steps. Actual engraving time varies with each design. If you have a custom and complex design, you can expect it to take longer. If you're wondering how long it will take us to get to your particular order, please refer to the top of our website where we keep our processing time (which does not include shipping time) updated based on our current work load. If you need your order expedited, you're welcome to let us know that and we'll do our best to accommodate your request; however, your request is not a guarantee.

Q: What is your return/exchange policy?

A: You can read our full return and refund policy here. We do offer returns of some items if you contact us within 30 days of receiving. Please do not just send your item(s) back. Please note that the items must be in their original packaging (if applicable). Custom orders are not covered by our standard return policy; however, we do want you to be happy! If there is an issue with your custom order, or you have any questions or concerns, please reach out to us!